QR Tipping

00:00 Hello, my name is Alec Zaslav, and today I will be presenting the QR tipping product that I created for TipHaus.

00:06 Starting with the business case, the catalyst for this product stemmed from a high-value potential client that reached out to the team in need of an automated tip management solution without the point-of-sale dependency.

00:18 Now, at the time, this proved to be problematic since TipHaus’s existing platform required a point-of-sale integration in order to leverage our tip management software.

00:28 And so, the opportunity presented itself to create QR tipping, which would allow us to expand the addressable market beyond your standard point-of-sale equipped services such as your restaurants and your bars.

00:39 And furthermore, enable TipHaus to serve more tipped roles in less traditional settings.

00:45 Now, once this product was created, the strategic impact was that it transformed TipHaus from a POS dependent service to a more platform agnostic solution,

00:56 which allowed TipHaus now to serve a myriad of new hospitality verticals such as hotels, casinos, and event venues.

01:05 Moving into the technical overview, I’ve broken it down into three primary facets that I created for the product.

01:11 Starting with the QR code creation and management, I made sure for this aspect to leverage all existing components from other features seen in the TipHaus platform to ensure that the client had a seamless experience when using the platform.

01:25 Now, as you can see, when creating QR codes, you can manage them as well as review transactions associated with each and every QR code created and payouts to ensure that the funds that are being received from those QR tips are being received by the end recipient associated with those QR codes.

01:44 All of that transparently reviewed here.

01:48 Moving into the QR payment infrastructure, this was primarily fueled by an integration through Stripe that I opted for since it was a very simplistic integration, which complemented this very simple end user experience very well.

02:02 So starting on the left, after an end user scans the QR code, they’re presented with some information describing what party they would be tipping, and then are provided with some preset tip values that are set by the client.

02:14 Or if the end user is not inclined to use one of those, they can use the custom tip box under that to provide a custom tip.

02:22 Moving into the second screen, where the end user provides their PII and the payment information to complete this tip.

02:28 And then onto the last screen, where the end user, if they’re so inclined, are able to comment and provide feedback for the client and or the people that they’re tipping, give some feedback if they feel like they want to.

02:42 Moving into the final facet of this product, where this part I take a lot of pride in the work that was done here, is the infrastructure customization.

02:49 Now, since TipHaus has so many diverse clients that they’re serving, whether it’s a coffee shop, a very low key fast casual restaurant, or a hotel, or a casino, they’re all going to want more bespoke experiences for those end users when they scan the QR codes.

03:06 So I made sure to build out a fully comprehensive, customizable experience for the clients that are leveraging the QR tipping, and ensured that they could adjust all aspects, whether it was the tip values, the branding, the colors, the text, and also on a more granular level, allowing them to disable and enable whether or not QR codes can be created for employees and or job codes, which is very helpful at a locational level for an organization with multiple locations.

03:36 And that is all I have today for the QR tipping product that I created. Thank you so much for your time, and I hope this presentation satisfies what you were looking for.